Refund Policy
1. Introduction
1.1. This Refund Policy governs the process and conditions for requesting and obtaining refunds for products purchased from Bharat UrbanWallah Pvt Ltd ("we", "our", or "us") through our website www.urbanwallah.com
1.2. By purchasing Products from us, you agree to be bound by this Refund Policy. If you do not agree with any part of this Refund Policy, do not purchase Products from us.
2. Eligibility for Refunds
2.1. You may be eligible for a refund if you meet one or more of the following criteria:
- The Product is defective or damaged upon receipt.
- The wrong Product was delivered.
- The Product received does not match the description on our Website.
- You are not satisfied with the quality or performance of the Product (subject to the conditions outlined in Section 3).
2.2. To be eligible for a refund, you must:
- Notify us of your request for a refund within [number] days of receiving the Product.
- Return the Product to us in its original condition and packaging, along with proof of purchase.
3. Non-Refundable Items
3.1. The following items are not eligible for refunds:
- Products that have been used, altered, or damaged after receipt.
- Products that are not in their original condition or packaging.
- Products that are personalized or made-to-order.
- Digital products, such as downloadable software or electronic gift cards.
- Perishable goods, such as food or flowers.
4. Refund Process
4.1. To request a refund, please contact us at [Your Contact Information] and provide the following information:
- Order number
- Reason for the refund request
- Details of the Product to be returned
4.2. Once your refund request is received and approved, we will provide you with instructions for returning the Product to us.
4.3. You are responsible for the cost of return shipping, unless the return is due to our error or the Product is defective or damaged upon receipt.
4.4. Refunds will be processed within [number] days of receiving the returned Product. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon.
5. Partial Refunds
5.1. In some cases, we may offer partial refunds or store credit as an alternative to a full refund.
5.2. Partial refunds may be offered in situations where:
- Only part of the Product is returned.
- The Product has been used or damaged after receipt.
- The Product is returned without its original packaging or accessories.
6. Refund Exceptions
6.1. We reserve the right to refuse refunds in the following situations:
- The Product is returned after the specified return period has expired.
- The Product is not returned in its original condition or packaging.
- The Product is returned without proof of purchase.
- The Product is returned without prior authorization from us.
7. Contact Us
7.1. If you have any questions or concerns about our Refund Policy, please contact us at info@urbanwallah.com