Return Policy
1. Introduction
1.1. This Return Policy governs the process and conditions for returning products purchased from Bharat UrbanWallah Pvt Ltd ("we", "our", or "us") through our website www.urbanwallah.com
1.2. By purchasing Products from us, you agree to be bound by this Return Policy. If you do not agree with any part of this Return Policy, do not purchase Products from us.
2. Eligibility for Returns
2.1. You may be eligible to return a Product if you meet one or more of the following criteria:
- The Product is defective or damaged upon receipt.
- The wrong Product was delivered.
- The Product received does not match the description on our Website.
- You change your mind or are not satisfied with the Product (subject to the conditions outlined in Section 3).
2.2. To be eligible for a return, you must:
- Notify us of your intent to return the Product within [number] days of receiving it.
- Return the Product to us in its original condition and packaging, along with proof of purchase.
3. Non-Returnable Items
3.1. The following items are not eligible for returns:
- Products that have been used, altered, or damaged after receipt.
- Products that are not in their original condition or packaging.
- Products that are personalized or made-to-order.
- Digital products, such as downloadable software or electronic gift cards.
- Perishable goods, such as food or flowers.
4. Return Process
4.1. To initiate a return, please contact us at [Your Contact Information] and provide the following information:
- Order number
- Reason for the return
- Details of the Product to be returned
4.2. Once your return request is received and approved, we will provide you with instructions for returning the Product to us.
4.3. You are responsible for the cost of return shipping, unless the return is due to our error or the Product is defective or damaged upon receipt.
4.4. Returns must be shipped back to us within [number] days of receiving authorization for the return.
5. Refund or Exchange
5.1. Upon receiving the returned Product and verifying its condition, we will process your return according to your preference:
- Refund: We will issue a refund for the purchase price of the returned Product, excluding any shipping charges, to the original payment method used for the purchase.
- Exchange: We will provide you with a replacement Product of equal value, subject to availability.
5.2. Refunds will be processed within [number] days of receiving the returned Product. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon.
6. Return Exceptions
6.1. We reserve the right to refuse returns in the following situations:
- The Product is returned after the specified return period has expired.
- The Product is not returned in its original condition or packaging.
- The Product is returned without proof of purchase.
- The Product is returned without prior authorization from us.
7. Contact Us
7.1. If you have any questions or concerns about our Return Policy, please contact us at info@urbanwallah.com